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Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? My Account • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? • When will my order ship? • Privacy Requests Shipping and Returns • International Shipping • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges? • What is the return policy? • Guarantees • Low Price Guarantee • Privacy Policy • Security Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged?

Buyer's Guide • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • The part I need isn't listed here. Does that mean you can't supply it? • The part I need isn't listed here. Does that mean you can't supply it? • How do I contact you? Frequently Asked Technical Questions • Can I use regular gear lube in my "Old Merc"? • How much is my old outboard worth? • I have the service manual and I've tried everything and can't get my engine to run properly. What can I do?? • I've acquired an old Merc. What should I do to get it into good running condition? • I've become interested in old outboards in general. Where can I get some more information? • I've got an old Merc and my dealer can't help me keep it going. I want to work on it myself. Where do I start? • Should lead additives be used with old outboards? • What advice can you give for winterizing my "Old Merc"? • What are the implications of using gasoline with Ethanol? • What is the proper fuel to oil ratio for my old outboard? Serial Numbers and Identification • Can you tell me the horsepower from the serial number? • OK, I have the serial number. Where is the year? • The serial plate is missing from my Mercury motor. How can I identify the year? • What's Kiekhaefer? • Where do I find model and serial numbers on my Merc? OldMercs Services • Can you help me diagnose a mechanical problem with my outboard? • How do I order parts from you? • I need a Mercury decal set you don't list on this site. Can you supply it? • I need a replacement lower unit for my outboard, can you help? • Once I order, how long will it take for my order to arrive? • Will you buy my old outboard? • Will you repair my old outboard? • You seem to specialize in early Mercs, can you also help with parts for my later model Merc?